What we process
- Identity and contact details.
- Passport metadata, passport images, and facial photographs.
- Application answers, payment references, communications, and audit/security records.
Legal
Privacy Policy
Version 2026-09-28 | Effective 2026-09-28
Why we process it
- To provide application assistance and support the workflow.
- To process payments and manage communications.
- To operate security, fraud prevention, and compliance controls.
Who may receive data
- Hosting, infrastructure, and storage providers.
- Payment processors for payment handling.
- Email and messaging providers used for transactional messages.
- Government authorities where an application is submitted.
Optional promotional attribution
If you arrive through a GetTraffic365 promotional link, ETAApply may receive a random opaque visit identifier. We ask whether you allow this measurement. If you decline, the pending identifier is discarded and the application works normally.
If you allow measurement, ETAApply may associate the identifier with your application for up to 30 days from the visit and send limited application-start, checkout-start, or confirmed-payment events to GetTraffic365. For a confirmed payment we share only the ETAApply service-fee amount in GBP minor units, not the government-fee component or the customer total.
This integration does not send your name, email, phone, passport or facial images, application answers, address, date of birth, nationality, payment-card information, Stripe customer details, or IP address. The identifier is opaque, but it can still relate to a visit and is not described as anonymous.
Your choice is remembered for up to 180 days through an encrypted preference cookie. You can change it at the Promotional attribution preference link. Revoking stops future attribution for your current application, clears its token if unpaid, and cancels undelivered events; it does not rewrite completed payment or delivery records. A later acceptance applies only to future promotional visits.
Storage, retention, and rights
Documents are stored privately with limited access controls.
Data is retained only for as long as needed for the service, legal obligations, dispute handling, and security purposes, subject to policy review.
Customers can contact support@etaapply.com for privacy questions or rights requests.
ETAApply does not sell personal data.