ETAApply | Refund Policy

Before processing starts, a request may be considered differently than after work has begun.
After government fees are paid or an application is submitted, some amounts may already have been committed externally.
Government decisions or refusals do not automatically create a service refund.

Priority and Express are ETAApply handling commitments, not promises about government processing times or outcomes.

If ETAApply fails its own handling commitment, any refund consideration is limited to the service component and depends on the circumstances and applicable law.

Refund requests should be sent to support@etaapply.com with the application reference and a short explanation.

Payment-provider processing times can affect when a refund appears in the customer account.

This policy version: 2026-08-18. Effective date: 2026-08-18.